Version Date: September 2025
These Terms & Conditions outline the agreement between Resync Physiotherapy & Wellbeing (“Resync”, “we”, “our”) and you, the client (“you”, “your”) when booking or attending physiotherapy, rehabilitation, Pilates or movement-based services with us.
By booking or attending an appointment or class, you agree to the following terms.
Services Provided
Resync provides:
- Physiotherapy assessments and treatments
- Rehabiliation and exercise programming
- Sports and soft tissues therapy
- Clinical Physiotherapy based pilates and movements based sessions
- Acupuncture and adjust therapies where clinically appropriate
All physiotherapy treatment is delivered by qualified, insured practitioners registered with appropriate professional bodies.
Payment Terms
- A non-refundable booking deposit is required to secure all appointments.
- Booking deposits are strictly non-refundable, regardless of the reason for cancellation, rescheduling or non-attendance.
- The remaining balance must be paid on or before the day of your appointment.
- Packages, block bookings, memberships and promotional offers are non-transferable and non-refundable, except where required by law.
- Prices may change; confirmed bookings will retain the price stated at the time of booking.
Cancellation Policy
Resync operates a 48-hour cancellation policty.
- Cancellation made less than 48 hours before your appointment will be charged 100% of the full session fee.
- The non-refundable deposit will be retained in all cases.
- Failure to attend without notice will result in a 100% charge of the full session fee.
- If Resync cancels or reschedules your appointment, you will not be changed.
- In this circumstance, your deposit may be transferred to a new session, but is not refundable.
Late Arrival Policy
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- If you arrive late, your session may need to be shortened so the next client can start on time.
- The full sessions fee still applies, regardless of the reduced appointment time.
- If you are more than 15 minutes late, treatment may not be possible and the session iwll be charged in full.
Health, Safety & Clinical Responsibility
- You are responsible for providing accurate information about your health, medication and injury history.
- You must inform your clinician of any changes to your health before each appointment.
- Treatment may not be suitable in all circumstances. Clinicians may decline or modify treatment for safety reasons.
- You are responsible for following the clinical advice, exercises and home programmes provided.
Under 18s
Clients under 18 must be accompanies by a parent or legal guardian for all session unless prior written consent is provided.
Physiotherapy-Based Pilates & Exercise Sessions
Resync offers physiotherapy-led, clinical movement sessions inspired by Pilates principles. These sessions are are therapeutic exercise classes designed to support mobility, strength, rehabilitation and long-term physical health.
- You must disclose any injuries, pain or medical conditions before each class so exercises can be modified for your safety.
- The therapist may adapt, progress, or restrict certain movements depending on your clinical presentation on the day.
- Participation is voluntary and at your own risk. It is your responsibility to follow guidance and work within your limits.
- Class packs, block bookings and memberships are valid only for the timeframe stated and cannot be extended unless agreed in advance.
- Missed classes, non-attendance, sickness or schedule conflicts cannot be refunded.
These sessions complement physiotherapy treatment but do not replace 1:1 clinical care where a more detailed assessment or tailored intervention is required.
Refund Policy
- Booking deposits are strictly non-refundable under all circumstances.
- Refunds session fees are issues only where required by law or when:
- Resync cancels a session and cannot offer a suitbale alternative; or
- A clinical decision is made that further treatment is not appropriate.
- Pre-paid packages, class passes, block bookings and memberships are non-refundable once activated.
- Refunds are not given for:
- Late cancellations
- No-shows
- Late arrivals
- Changes in personal circumstances
- Illness, injury, travel disruption or scheduling conflicts
Data Protection
Under UK GDPR, you have the right to:
- Resync collects and stores your personal and clinical data securely using GDPR-compliant systems, including Clinikoand Heidi AI medical notes transcription.
- Heidi AI may be used to record and transcribe your session notes with your explicit consent.
- Your practitioner will inform you at the start of the session if Heidi AI is being used.
- You may decline consent at any time; treatment will continue without recording or transcription.
- Your data is used solely for your care, internal clinical documentation, communication and payment processing.
- We do not sell or share your data with third parties unless legally required or with your explicit consent.
- You may request access to your records at any time, in line with GDPR.
Liability
Our website may occasionally contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for them. Please check their policies before providing personal information.
- While all care is taken to ensure your safety and effective treatment, Resync cannot accept responsibility for injury, loss or damage arising from:
- Failure to disclose relevant medical information
- Not following clinical advice or prescribed exercises
- Participation in exercise against clinical guidance
- Nothing in these terms excludes liability that cannot be limited by law.
Complaints
If you wish to make a complaint or raise a concern, please contact:
info@resyncphysiotherapy.co.uk. We aim to respond promptly and resolve matters fairly and professionally.
Changes To Terms
Resync may update these Terms & Conditions periodically. Any changes will be published on our website and apply to future bookings.
